(LL29-2023) How to complain about and escalate your maintenance matter?

MODULE

Pre-reading material

Video presentation

Training manual

Online assessment

TIME

Reading (15 minutes)

Video (45 minutes)

Online assessment (15 minutes)

ASSESSMENT

Online (15 minutes)

Multiple choice

Written assessment

AVAILABILITY

On demand

24/7 availability

Email support

Virtual training

• Grounds for a complaint if your maintenance matter is taking too long with reference to section 10(6)
• What is meant by “postponements are limited in number and duration”?
• Discussion of the duties of the maintenance officer in terms of the DOJ Codified Instructions 26/2015
• Explanation of Mthimunye v Minister of Justice and Constitutional Development 2014 JDR 1066 (GP) and the implications for maintenance officers
• Guide on the process that a complainant needs to follow in order to expedite a maintenance matter
• Practical examples and precedents of complaints lodged
This section contains pre-reading material that you should read through at your leisure before the webinar.  The webinar handout you would find on the next tab – we suggest that you download and print the handout / webinar material before the start of the webinar as we will be referring to sections in the handout during the course of the webinar.

 

None

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Introductory training video

Maintenance officer specific training video

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